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Return Policy

All requests for product returns must be made within 7 days of delivery. No returns are accepted without prior authorizations. All returned products must be in saleable, non-expired, good condition. Special orders are not returnable. To report errors or process a return, please contact us at info@birdrockcoffee.com, or call 1-619-272-0203.

A restocking fee of 25% plus freight will be charged on all returned products. Upon inspection of returned product, you will be issued credit to your account within 5-7 working days. Damages need to be noted at delivery or upon inspection of your shipment. Retain all packing materials and ask carrier for inspection of any damage. They will initiate the carrier damage claims process, then notify us of the damages.